Your information, handled with care.

We collect information that you choose to provide through our website forms.

The Getting Started form collects:

• Your name and email address
• An optional phone number
• An optional description of your relationship to the person seeking support
• An optional reason for contacting P.A.V.E.
• Any additional information you voluntarily provide in the “Or, in your own words” field
• Your confirmation that you are 18 or older and agree to be contacted

Our other contact or notification forms may collect your name, email address, optional phone number and the message or request you choose to provide.

The referral form collects the recipient’s name and email address entered by the person referring, plus the referrer’s name, email address and the standard message that is sent.

Newsletter sign-ups collect your email address, the form you used and the time you agreed to subscribe.

We may also collect limited technical or referral information needed to operate the website, understand how visitors reached us and reduce automated spam.

The Getting Started form is intended to begin a conversation. Please do not use it to submit diagnoses, medications, medical history, evaluations, IEP or 504 documents, school records or other sensitive records.

P.A.V.E. provides coaching, not medical care, mental health treatment, diagnosis, therapy or emergency services.

If you use the “Ask us a question” chat, we save the conversation transcript, the page you were on, the time, and a scrambled (non-reversible) fingerprint made from your internet address and browser type. We use it to answer you, follow up, and prevent spam. If you leave your email, we attach the transcript to your inquiry so our team can reply. Scrambled fingerprints are removed after 90 days.

The chat is an automated assistant that only gives pre-approved answers. It is not Sue, Matt or a coach, and it does not provide clinical, medical or crisis advice.

Optional P.A.V.E. Support text reminders prompt you to open your signed-in P.A.V.E. app. Coaching conversations take place in the app, not by text. Live SMS sending is not currently available; the existing SMS flow is restricted to TEST participants and simulation.

If you use the SMS consent flow, we store your mobile number in encrypted form, a keyed fingerprint used to match the number, its last four digits, and records of your SMS permission and withdrawal. Permission records include the time, signed-in account, consent method and wording version; student records also include the displayed reminder limit.

We retain limited reminder and simulation/delivery metadata to enforce limits, prevent duplicates and investigate problems. SMS Lite does not retain ordinary incoming text bodies or forward them to a coach inbox. We do not use SMS for coaching conversations.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Service providers may process information necessary to operate the service. If live SMS is separately enabled, Twilio and mobile carriers will need the destination number and message information to deliver texts; their own processing is separate from what P.A.V.E. stores.

Consent is voluntary and separate from contact permission and newsletter subscription. You can withdraw permission in the app and remove your saved number. Removing a number does not erase the historical consent record. You can request correction or deletion through our Contact page or by calling (443) 569-4203, subject to legitimate retention requirements.

We use submitted information to:

• Respond to inquiries
• Help determine whether P.A.V.E. may be an appropriate fit
• Schedule or prepare for an initial conversation
• Operate and improve our website and services
• Send occasional emails about P.A.V.E. Support services and, if you subscribe, our newsletter. Every marketing email includes an unsubscribe link.
• Prevent spam, misuse or security threats
• Meet applicable business and legal obligations

We do not sell personal information or use submitted form information for third-party advertising.

Careers inquiries are used only to consider applicants for coaching opportunities.

If someone shares P.A.V.E. Support with you through our referral form, we use your email address only to send that one message. We do not add you to any mailing list unless you contact us.

P.A.V.E. may use trusted service providers for website hosting, data storage, email delivery, scheduling and other operational needs. These providers may process limited information as necessary to perform those services.

If you choose to use an external scheduling link, information submitted through that service is also subject to that provider’s privacy practices.

Access to website submissions is limited to authorized people who need the information to respond or operate P.A.V.E.

We retain information only for as long as reasonably needed for the purposes described in this policy and for applicable business, security or legal requirements.

You may ask us to correct or delete information you submitted through the website. We will respond to reasonable requests, subject to any information we need to retain for legitimate business, security or legal purposes.

To make a request, use the Contact page or call (443) 569-4203.

We use reasonable administrative and technical safeguards intended to protect information submitted through the website. However, no website, transmission method or storage system can be guaranteed to be completely secure.

The website’s inquiry forms are intended for adults. A parent or legal guardian should make inquiries concerning a student under 18. Students who contact P.A.V.E. for themselves through these forms must be 18 or older.

We may update this policy as the website or our practices change. The current version and its revision date will remain available on this page.

For privacy questions, use the Contact page or call (443) 569-4203.