Terms & Conditions

Website use

P.A.V.E. Support provides non-clinical executive function coaching for students ages 13 and older. Website information is not medical care, diagnosis, therapy or emergency advice. Use the website lawfully and do not submit information you are not authorized to share or misuse our forms.

These terms cover website use and optional text reminders. They do not replace your individual coaching agreement or introduce new coaching fees or cancellation terms. See our Privacy Policy for how information is handled.

P.A.V.E. Support optional text reminders

Text reminders prompt you to open your signed-in P.A.V.E. app. They do not contain coaching conversations, task details or health information. Replies are not monitored by your coach; ask questions and discuss coaching inside the app. Text reminders are not an emergency service.

Frequency

The coach-set allowance defaults to 2 reminders per day and can be set up to 6 per day. The number actually received varies with your schedule, chosen notification channel, consent, pauses and safety checks. The default schedule is 8 AM and 8 PM in the student’s configured time zone. No reminders or ordinary courtesy replies are sent between 9 PM and 7 AM. If you send an ordinary text and qualify for a courtesy response, there may be at most one additional courtesy response per local day, separate from the reminder allowance. STOP/HELP and required carrier confirmations are separate service responses, not coaching reminders. No automatic no-response reminder retries are used.

Voluntary consent

Text reminders are voluntary and not required to receive coaching. SMS permission is separate from your coaching agreement, general contact permission and newsletter consent. A linked parent or guardian must authorize a minor’s participation from their own account. Guardian authorization is required for every participant. Changing or removing your number resets both permissions and turns text reminders off. A new number requires fresh student opt-in and guardian authorization; either person may withdraw permission at any time.

Rates and delivery

Message and data rates may apply under your mobile plan. Delivery and timing are not guaranteed and may be affected by your carrier, network availability or device. Carriers are not liable for delayed or undelivered messages.

STOP / HELP and support

When text reminders are available, reply STOP to +1 443-332-3465 to unsubscribe and HELP for assistance. For help, use our Contact page or call (443) 569-4203. This support phone is separate from the SMS program number. You can also stop text reminders and remove your saved number in the app. START must not create consent or bypass an opt-out block.

Current availability

P.A.V.E. Support does not currently send text messages. These terms describe how optional text reminders will work if they are offered in the future.